Frequently Asked Questions
Shipping & Return policy:
At Cold&Stoned, we are committed to delivering your carefully crafted jewelry with speed and reliability.
Processing and Handling:
- Processing Time: All orders are processed within 1–3 business days of payment confirmation.
- Each piece of jewelry is meticulously inspected before shipment to ensure the highest quality.
- Craftsmanship Guarantee: Every stone in our jewelry is hand-set with care and love, reflecting the dedication and artistry of our skilled jewelers.
Shipping Methods and Delivery:
- We offer standard and expedited shipping options to accommodate your needs.
- Shipping times may vary based on your location and the chosen shipping method. An estimated delivery timeframe will be provided at checkout.
Tracking and Insurance:
- All orders include tracking information, so you can follow your jewelry’s journey to your door.
- Shipments are insured for their full value, giving you peace of mind until your treasure arrives.
Lost, Stolen, or Damaged Packages:
- If your package is lost, stolen, or arrives damaged, please contact us immediately. We will work with you to resolve the issue promptly.
Here at Cold&Stoned we strive to ensure every product arrives in perfect condition. If you receive a damaged item, we offer a full money-back refund under the following conditions:
- Eligibility for Refund:
- The item must be reported as damaged within 30 days of receipt.
- Proof of damage is required (e.g., photos of the item and packaging).
- Process:
- Contact our customer service team at “contact us” tab to initiate the return.
- Exclusions:
- Items damaged due to misuse or alterations are not eligible for refunds.
We take pride in every piece we create and ship, ensuring that the love and care we put into your jewelry accompany it every step of the way. Thank you for choosing Cold&Stoned!